Which major retailers experienced website crashes or significant lag during the 2020 Black Friday weekend?

Question

The 2020 Black Friday weekend presented significant challenges for numerous major retailers, with widespread technical difficulties impacting customer experience and potentially revenue. Approximately fifty large brands encountered some form of technical disruption during this period, a direct consequence of the unprecedented surge in online traffic. This phenomenon was particularly pronounced in 2020 due to the COVID-19 pandemic, which accelerated the shift towards online shopping as consumers were limited in their ability to engage in in-person retail.

Accepted Answer

Among the prominent companies that experienced website issues were global giants such as Adidas, H&M, and Playstation. These entities, despite their considerable resources, were not immune to the strain placed upon their digital infrastructure. Furthermore, the payment processing service PayPal experienced an outage affecting users in both the United States and the United Kingdom. The UK tech retailer Curry’s also reported a complete site crash. These incidents highlight that even well-established brands can struggle to manage extreme traffic spikes.

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Which major retailers experienced website crashes or significant lag during the 2020 Black Friday weekend?

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